Job Vacancy at BDCU: Member Services Assistant 2025
BDCU is a friendly alternative to high street banks. We serve our members by being a safe, mutual financial organisation.
As a Member Services Assistant you will provide administrative support to help the team achieve its organisational goals.
KEY RESPONSIBILITIES:
- Support on all member related queries and complaints and to carry out the investigation accordingly, replying to our members adhering to BDCU internal policies and procedures
- Work with and supply key information to the Member Services Lead and others, as required
- To continuously improve our member services and member experience
- Support the provision of sound and effective control systems, continuously identifying improved controls alongside changes in the delivery of member services
- Creating and Implementing Policy & Procedural changes and documentation for BDCU with the support of the MS Lead and ensure these are regularly reviewed and updated or generated to ensure Compliance
- Organise, deliver and participate in training events to improve the skills, knowledge and understanding of credit union staff
- To carry out any other duties as may be required, which are reasonable in terms of the nature and level of the post
ESSENTIALS
- Previous experience in a financial services environment
- Previous administrative experience
- Excellent communication, organisational and interpersonal skills
- Ability to work well in a team environment
- Ability to work well under pressure
DETAILS:
Salary – Dependent upon Experience
37 hours per week (part time will be considered upon request)
25 days holiday per year
Location – Bradford City Centre
Pension – A defined contributory scheme through the Peoples Pension
Please apply with an up to date CV and covering letter setting out why you would like to work for us and send to katie.hurrell@bdcu.co.uk