As a Member Services Assistant you will provide administrative support to help the team achieve its business goals.

BDCU is an award winning, friendly alternative to high street banks. We serve our members by being a safe, mutual financial services organisation. Visit us here to see more and meet the team; www.BDCU.co.uk

RESPONSIBILITIES:

• Provide Front Desk support to our members.
• Deal with Mail, Emails and telephone requests and instructions from/to members.
• Maintain our member IT system.
• Prepare and process Payroll Savings Systems, weekly, four weekly and monthly. Utilise and maintain the data input to the BACS/banking systems.
• Process Member applications and closures
• Support on all member related queries and complaints and to carry out the investigation accordingly, replying to our members adhering to BDCU internal policies and procedures
• Ensure that stationery and other office requisites levels are maintained
• To continuously improve our member services and member experience and report on the effectiveness of service delivery.
• Support the provision of sound and effective control systems, continuously identifying improved controls alongside changes in the delivery of member services.
• Promote continuous improvement by: Maintaining knowledge of relevant guidance. Ensure quality and consistency of member information. Promoting governance and risk management.

• To carry out any other office duties that are required by management

ESSENTIALS

• Previous experience in a financial services environment
• Previous administrative experience
• Excellent communication and interpersonal skills
• Ability to work well in a team environment

DETAILS:

Salary – Minimum Wage

25 hours per week – flexible upon request

25 days holiday per year plus birthday plus wellbeing day

Location – Bradford City Centre

Pension – A defined contributory scheme through the Peoples Pension

Please apply with an up to date CV and covering letter setting out why you would like to work for us.  Email to;  Keir.Terry@bdcu.co.uk